Customer Testimonials
Matthew Goldberg made my first time Lexus purchase so easy! He was very knowledgeable and patient with all my questions. He did not pressure or sway me in any direction. Thank you to Matthew you for making the purchase enjoyable. Love the car ! Thank you to Kyle in finance also.
New Country Lexus is Upstate New York's only Lexus dealership. Without another option within an hour and a half radius, we're lucky our only Lexus dealership has the best people, providing the best service. My family has purchased two previous vehicles from New Country, and our experience purchasing our third vehicle was seamless. Our thanks to Cidalia for being so helpful and attentive, and helping me find the perfect preowned Lexus from their wide-ranging inventory. We could not recommend Cidalia, Kyle, and New Country more! Best people, best service, and best experience we've had!
I had a great experience. I felt like I was treated with respect when dealing with this location. Thank you !
(Translated by Google) Nice services (Original) خدمات جميله
I had the pleasure of working with Cedalia and Kyle. Cedalia with outstanding in their sales department. She was very responsive and efficient. We were from out of state and she made the process so seamless and much less stressful than it could’ve been. And Kyle was outstanding in their business department and made the process as simple as possible. I highly recommend this dealership and especially Cedalia and Kyle
We worked with Cidalia for a trade-in and new car purchase. She was very knowledgeable on Lexus makes and models along with what was coming in. She was also very patient and responsive with our communication. We would definitely recommend working with her to anyone considering a Lexus purchase!
I can’t say enough good things about working with Moe Jehan. He went above and beyond to make a somewhat complicated out of state sale happen. He was a pleasure to deal with and I’m very happy with the car.
I would like to give a shout-out to Dinh and Kyle for assisting me in buying my new NX. Dinh did a fantastic job updating me on the status of the vehicle when it was in transit. Would highly recommend him!
We are looking for a car for my daughter. Sean had kept my info and contacted us for a used car. While this one didn't get us there I am grateful for his efforts. We have gotten cars there before and have been satisfied.
Dinh & Kyle Appreciate the business, made my car process very smooth and easy people to come across. Both of you were amazing to work with.
Dinh made the whole process make sense and kept me in the loop for the next step of the car buying process from start to finish. Kyle really made the finance part simple and easy to understand. This was a great experience!
Man going to get my first car couldn’t be more easy Dinh and Kyle did everything that had to be done all I had to do was just go pick up my car I couldn’t be more happy for the time you guys put in to make it happen
My rx350 was in for its inspection. Everyone was professional, friendly, and knowledgeable.
Staff is friendly and approachable.
I would like to take the time to commend Dinh. He made buying my car not only seamless but enjoyable. He is extremely enthusiastic and kind. He made sure to take his time and not rush the process. Highly recommend him for future purchases.
I came here after being less than happy with BMW service. everyone here is great, couldn't be happier with the customer service at New Country Lexus of Latham, in both the sales and service departments. 🙂
Great experience; Dinh was particularly helpful throughout the whole process.
Just glad to be part of the Lexus family.
It was great, got my dream car and it was a smooth and easy process with frequent updates from Dinh on everything, filled in on every step until I left with the car!
Thank you Rob, Jay and Matt for your exceptional service.
Ask for Roland…he does not disappoint and understands my wishes when it comes to such a beautiful car
Sean Rodney Brendan and Ahsan made this deal happen. At the end of the day we got a Certified GS350 at a competitive price, had all of our needs acknowledged, and feel good about our purchase 3 months removed. The Lexus product sells itself and the service did not get in the way of that occurring. In the current market conditions I believe everyone won in this deal. Thank you all again for the transparency and ease of doing business 3 plus hours from each other.
Went to get the used car I just bought looked at They were excellent, quick and weren't pushy at all. If you want honest work done in your Lexus I couldn't recommend anywhere more.
My 40,000 mile service went well, a little more $$ than I expected!. My service advisor Raynette was exceptional!
I was really impressed with my last service appointment here. Raynette and her team took great care of me and my car! I received numerous updates throughout the process and my technician even sent me a video of what was going on. They truly went above and beyond. I’ve been to many Lexus dealerships and this service appointment truly stood out. Thank you!
Greatest dealership around
5 stars for the sales rep in niceness Moe was amazing. 5 stars for the management for handling any little issues after the fact. Had a couple misunderstandings on my part and they fixed the matter even taking a loss on thier part just to make sure I was happy. I just can not ask for more from a dealership. Over and beyond does not explain the service I received. Thank you Moe, Jared, and Crieg for not just a Luxury car but Luxury service as well.
Great experience buying a car here. The staff was great.
The only Lexus dealer in the Albany NY area - modest volume - low inventory
My visit at this Lexus dealership was great. Taken in on time nd I was able to show Vince the tech assigned what the problem was. He went ahead and completed the repair swiftly. They even shared a video showing what was done. This was a first and very interesting to see and know what was done. kudos! I was back on my way home that same morning. Great experience. Thank you
I have never been to a dealer where the people were very welcoming. As soon as I got there I was greeted with smiles and assisted right away! Cedalia was my sales person and she did an amazing job helping me get my first ever brand new car. Ahsan on the other hands was very nice and made thing easy for me. In summary I’ve had such an amazing experience at Lexus at New Country Lantham. I would highly recommend getting your future Lexus car from here!
Recently bought a vehicle here. My sales person David was professional in handling the deal, especially with a repair that needed to be done prior to me purchasing. Communication is good and I never felt like I wasn't important. Would do business again!
Very nice people
Excellent service. Cordial people. They have water, power bars. etc. for customers. And the service is fast.
I had an issue with finance department regarding canceling my service contract. Cidalia my salesperson became aware of my issue and took care of it . After weeks back and forth with finance, Cidalia took care of the matter in about an hour. Five stars for Cidalia.
Kyle West and the rest of the team here are absolutely amazing!!! I highly recommend this dealership 💯
I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people.
Dave is very nice personality,he helped me to find the vehicle that I requested,I’m very satisfied and I will definitely highly recommend my clients to David Fletcher
Tyler the service advisor was awesome!!! Friendly, knowledgeable and efficient.
Great team very professional takes care of customers very good. I personally recommend Cidalia she is an excellent sales agent went above and beyond to find the car I wanted to every detail. Highly recommended they treat their customers like VIP.
Customer service was above and beyond.
William Hunt was super helpful and professional. I was trying to get something change which I assumed might have been a problem but he gave me better suggestions and answered all my questions professionally.
Great working with Jay in the parts dept.
Joe Thorne's crew is one of the best I've ever seen, in the service department. These guys really pay attention to detail, and do a wonderful job! If you own a Lexus, this is the place where people really care about your vehicle.
If dealing with the right people, it can be an easy friendly car buying experience. Ask for Matt in sales extremely friendly and helpful. Also ask for Jennifer as the finance manager for the deal. Very prompt and courteous. Wish I could say the same about the other sales people/managers but can not as I was unable to get replies.
My experience with this dealership is great and also in the service department Paul and Tyler are nice and helpful keep me up to date and follow up the day after the service.
The staff at the dealership has always greeted me with enthusiasm and respect and dealt with any problem I arrived with promptly
Me and wife have one of the greatest experience with salesman Matt at Lexus was fun doing business with you guy thank you Lexus profresional
Absolutely SUPERB. Treated my son and I with the UTMOST respect and courtesy. We were there just to test drive cars to get a feeling for them. They did not pressure us in any way shape or form to buy, and our salesman was a TRUE GENTLEMAN in every way. I would definitely go back if I were going to buy a Lexus...:-)
I had my sunroof repaired there a couple of years ago.. and recently it sounded like a piece of glass was stuck in the track and stopping it from opening. Even though the warranty was up, they not only offered to look free of charge and see if glass was in the track they could remove- but they offered to pick it up at my house and drop It back off as I had a newborn and toddler at home. They also replaced my key battery that had died- and brought the car back before lunch! Above and beyond customer ...
Blown away by the exceptional customer service and friendly staff! Matt Goldberg was professional, helpful, and always in contact. The GM Jared Wilson was the best and worked hard to find me the perfect vehicle! Their staff truly goes above and beyond to provide the best service possible! Would definitely recommend!
Very knowledgeable staff Prompt service But the headlight was way too expensive
The service department at NC Lexus of Latham is fantastic! I remember Joe Thorne when he was being trained by Mitchell D'Onofrio at NC Toyota of Saratoga Springs and was delighted to see him now at the Lexus store. The entire team, Tyler, Raynette and Paul are fantastic and committed to customer service and satisfaction. You guys are the best!! Thank you
Tyler was great and kept me up to date. I have always used this location for all my services and recent recall since this is where I purchased my Lexas.
Very customer-oriented. Committed to our satisfaction, from Jared Wilson (GM) throughout the entire staff.
We had a wonderful experience with this dealership. Dean McMahon is the best car salesperson I've ever worked with. He was so helpful and responsive, and he and the dealership made the purchase process seamless.
Excellent service ... nice bunch of people to strike a conversation with ... 5 stars in every category ...worked personally with Cidalia ....has the customer in mind all the time
I have been patronizing this dealership since 2005. They performed the recommended maintenance service on a 2005 430 Lexus, a 2008 460 Lexus, and presently, a 2013 Lexus Gs with 115,000 miles. they are still my service center of choice because of excellent service and great Service Advisors like Paul Tonic.
Great dealership and a great GM.
We have a 2016 Lexus Rxh 450with 106,000 miles. Best car we ever owned. New Country Lexus has serviced the car till now. She still runs like a new car. No squeaking or sagging. The wind shield wiper got loose during the last 2 foot storm. Took it in without an appointment, and the tech fixed it without waiting. Great Car, Great service at New Country Lexus
Finally a luxury car purchase experience that felt like a luxury car purchase. So many dealerships are staffed with low energy, surprisingly unpleasant people—especially BMW and Mercedes, both of whom we visited. That’s why this pleasant, knowledgeable and thoughtful group of professionals felt so different. It made it so easy to leave BMW and Mercedes behind and make the move to Lexus. The quality of the car is superb to be sure, but the quality of service seems equally superior to any of their competitors.
Always helpful and professional and they get the job done. Love the loaner cars!
Best in town! Wonderful staff and service start to finish!
Always great customer service!
Service was excellent. They go above and beyond to be helpful and respectful as well as their sales reps and general manager. Second lease we have had with this dealership and have never been dissatisfied
Great people great service
Great follow on from customer support and management team!
Great place to do buisness
we purchased a new lexus this past week. We needed to get the car as we were going on vacation. They didn't have the vehicle we wanted but they found one in Long Island and worked out a dealer trade to get the vehicle. The other dealership was going to deliver the vehicle but dropped the ball and didn't deliver the car. The General manage of the Latham store Jared Wilson knew we were leaving on vacation soon and he got one of his drivers to go to long island and pick up the vehicle and he had ...
Paul was great in the Service Department. He answered all my questions and had me in and out in a timely manner for my inspection. A real gentleman!
Kyle was wonderful! He made the purchase of my vehicle seamless. When I picked the car up, the New Country Lexus team was accommodating, friendly, and efficient. Couldn't have asked for a better transaction. Thank you!