Customer Testimonials
My wife and I were customers of New Country Lexus since 2012 and as a result of the service manager Patrick, we turned in our leases and want nothing to do with the Lexus brand. We had leased a total of 8 vehicles and would have leased again as my lease was up 4/1/25 but as long as Patrick is employed there we want nothing to do with the Lexus brand or New Country. I have never dealt with someone as unprofessional as Patrick and fittingly I found out he was previously at KIA. His actions may work at a Kia dealership but ...
If you want to get screwed this is the right place. Brought my vehicle for TPMS light on and after they diagnosed I was told one of the tire sensors is bad and needs to be replaced. After replacing that sensor they said another sensor is bad and light is still on. When I asked how could this be possible? The answer was "it went bad overnight". Never want go back on this place.
Cidalia was very helpful. Provided great customer service. We value her expertise and professionalism. Thanks!
We recently purchased two vehicles from Raul and Justin. They were a great team and an absolute pleasure to work with. They took their time to explain everything and answer all of our questions. Overall, this was a great experience!
If you are looking for a new Lexus, Raul Ortiz and Asan Memon at New Country Lexus in Latham, NY are the folks you want to speak with. I tried to get a Lexus RX 450h+ in Texas and after waiting over a year with no results, I reached out to Lexus dealerships across the country. When I spoke with Raul, he told me he could get what I was looking for. I was very specific in what I wanted on the vehicle, and he was able to deliver as promised. I cannot speak highly enough about Raul and Asan, ...
I just purchased an RX and was super pleased. They possess all of the qualities one looks for when shopping for a car- courteous, honest, knowledgeable- I could go on! Thank you Cidalia and everyone with whom I dealt when purchasing my car.
Cidallia has sold us three vehicles and everyone is has been seamless we appreciate her tentativeness and patience as well as knowledge. Will be coming to her always
Purchased Used CRV from Raul. Great team they have there.
Cidalia Millham provided excellent sales service when we purchased our new Lexus. She made the transaction smooth and easy. She was always available and answered on questions when purchasing the car. She is such a very nice sales consultant who highly recommend to anyone.
"I can't say enough good things about Moe! I had my heart set on a 2023 GR Corolla, and Moe went above and beyond to make it happen. Over the course of several weeks, he consistently showed incredible patience and hospitality, always answering my questions and keeping me updated throughout the process. His dedication and genuine care made the whole experience stress-free and enjoyable. Moe is the kind of salesman who puts his customers first, and I couldn’t be happier with my new car. If you're looking for someone who will work tirelessly for you, Moe is ...
Cidalia was fantastic! She made everything easy and fast - many thanks!
Moe from New Country Lexus of Latham made my recent lease transaction extremely easy. He provided excellent communication and a fast, seamless pickup experience. Highly recommend this dealership, be sure to ask for Moe.
Very pleased with Cidalia Millhan, would work with her again .Will recommend her to to family and friends.
I am very pleased with the excellent and caring customer services that I received from Cidalia and staff. It is my pleasure to patronize New Country Lexus dealership. Thank you for caring and providing valuable assets to the Elordi family. Best regards, Alicia
My wife and I just bought a 2025 Lexus NX 350 last week. Our salesperson was Cidalia and she couldn’t have made the process any easier, she constantly followed up before and after the delivery of our new Lexus. She’s outstanding, along with John and Kyle. We wouldn’t hesitate to buy another car from her and New Country Lexus in the future, thank you!!!
Outstanding Experience with My Second Time Purchase From Lexus New Country in Latham! I recently had the pleasure of purchasing my second purchase Lexus car from New Country Lexus, and I couldn’t be more thrilled with the experience. From start to finish, the process was smooth, professional, and enjoyable. The sales person Cidalia, was exceptional. She remembered me from my previous purchase and provided personalized service that made me feel valued as a returning customer. Her knowledge of the inventory was impressive, and they took the time to understand my needs and preferences, ensuring I found the perfect car ...
Raul Ortiz was great to work with and expertly took care of us. As first time Lexus owners he walked us through the entire process and explained all the features of our new car. We would highly recommend Raul.
We recently leased our 2nd Lexus as we were so pleased with our 1st one. Raul, our salesman, spent a great deal of time showing us available vehicles; and Ahsan, financial department, who we worked with on our 1st Lexus were both wonderful to work with. Raul has called us to ask if we had any questions, and how we liked our new car. We feel Lexus is a superior, well-made vehicle. Lexus at New County Latham is a very professional, consumer-friendly dealership with a great Service Department as well. I recommend visiting Lexus if you are looking for a ...
I'll never buy another vehicle from New Country of Latham. Here's why: took my 2021 Lexus ES 350 to their body shop after I hit a deer. The paint job was incomplete and blotchy. The GM failed to call me back as promised. When I left a polite reminder, he still failed to contact me. The GM at the body shop also failed to return my call. Not the kind of responsiveness I would have expected from a dealership where I had been a loyal customer for many years. Not anymore.
Just bought a vehicle from Raul and Mo. They were both great to work with and even surprised me with a big bow when we came to pick up the vehicle. Raul took the time to sit in the car with me and explain all the buttons. Great guys and great experience!
The best car dealership around honestly and being a Lexus driver for like almost 3 years I think this place would always take care of you. The people are great especially when it comes down to get you a car.
Cidalia was very helpful, knowledgeable, and honest which was very appreciated. She was in regular contact through the CDK cyber attack while I was waiting to finalize our deal, and made sure I was still satisfied regarding the situation. I have been enjoying my new ride and it is all thanks to Cidalia's work ethic!
Recently worked with Cidalia on purchasing an L/Certified GX, she made the entire process as easy as possible and worked so diligently to make sure everything was as perfect as possible! Can't recommend her and the entire New Country Lexus team enough when looking for a new car!
Fantastic dealership. I worked with Cidalia to purchase my new car and she made it a very enjoyable experience. Looking forward to returning for any future car needs!
My husband and I just traded our 2015 Lexus for a newer model suv. Our total experience was absolutely wonderful. Our salesman Raul Ortiz was amazing to work with and made our experience extremely smooth. Great dealership. We would definitely recommend.
Drop of my car for service and they ran my car into something I don't know what but now Stupid Service Manager Patrick H denies fault. Now my car has a big dent, I won't be bringing my car back ever. I check my car all the time. Take a video of your car before leaving it with these fools because you will be sorry.
Absolutely wonderful experience at New Country Lexus by everyone involved, especially Moe. He was welcoming, accommodating, and went out of his way to make sure I was happy! He even went the extra mile and scrubbed my license plate down so it would look clean on my new car and helped me to transfer stickers that I cared about off of my old vehicle and onto the new one. He was always available for questions and was truly one of the nicest people I’ve ever met!! He made sure my certified pre-owned vehicle was SPOTLESS, clean, gassed up and ...
My husband and I have been dealing with New Country Lexus for almost 25 years, at first purchasing used cars, and then, several new vehicles.. We have never been disappointed. Recently we purchased a new 2025 NX, sedan. It’s a beautiful car; luxurious, comfortable, safe, reliable. It’s exactly what we were hoping for. Our salesperson was Cidalia Millham. She guided us through the process patiently, pleasantly , and efficiently. We received a generous trade in on our 2019 Lexus. She has followed up the sale with several phone calls to make sure we are completely satisfied. We couldn’t be more pleased. ...
I worked with Georgie, who was extremely patient with me due to some of my past negative experiences with other car dealers' salespeople. I will most likely purchase the SUV
Excellent service
I worked with Raul on a new 2024 RX 350 Lexus. He was great to work with and went above and beyond to make the deal happen. Great follow up- Go see Raul!
Dinh was outstanding! He was incredibly helpful with every aspect of the car-buying process. His expertise and friendly demeanor made the experience smooth and enjoyable. Dinh took the time to understand our needs and went above and beyond to ensure we found the perfect vehicle. We highly recommend Dinh for anyone looking for exceptional service and a seamless car-buying experience.
Dinh was great, he will definitely fight for you and do what he can to help you out. Before and after the purchase he was reachable and answered all my questions.
Dinh is Very good salesman ,he the best of best ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟⭐️🔥🔥🔥
It was the best and quickest purchase experience. Mr.Dinh was super helpful in getting everything together and very responsive. It was in and out within 30mins. Everything was prepared before we step in. Highly recommend!
Dinh, especially, and the team treated me with respect and dignity. I was valued as a person and not just a “customer “ or a number. I appreciated the personal touch and finding me the car that I was looking for. I insisted on transparency and they did their best. Dinh was clear and consistent with great advise and amicability! I will definitely return to New Country Lexus!
Worked with Dinh, I went back and forth for about 2 weeks figuring which car I wanted, He was patient throughout the whole process and was a good salesmen to work with. Ask for Dinh!, highly recommended!!
Dealership is very good and premises are spotless. Work was finished in the agreed time. Price was competitive. All staff were very friendly
Dinh was great! I knew exactly what I wanted and he had me taken care of in no time! Best car purchase experience ever! Thank you!
I had the pleasure of working with Cidalia again to purchase a Certified Pre-Owned Lexus GX 460 after a bad accident shortly after purchasing my last one. Cidalia goes out of her way for her customers, and truly cares about your happiness and satisfaction. Within days of my accident she called me with all of the updated inventory from the weekend and was able to get me into another GX 460. It was even in the color I’ve always wanted- Black! I always feel like a VIP whenever I step foot into the dealership. The Sales Manager BrendON was also amazing ...
I had been looking for a particularly specced Cadillac, and one day in the search, New Country Lexus had a car that very closely fit the bill. I live in Arizona and have bought and shipped several cars from across the country, so I already had familiarity and comfort and the process. However my sales consultant Dinh and finance manager Kyle have absolutely been among the easiest and smoothest to work with. Dinh sent me a good array of pictures and videos with a test drive information, and Kyle got me information on any arrangements I asked about. I'd ...
I am very satisfied and thankful with Dinh Ngo, he helped me through the whole process, be patient with me, explain every detail and answer every question I had, he also helped with things that he shouldn’t like receive a package I sent to the dealership, I’m more than satisfied with his service and I really hope you can deal with him in some moment.
I just purchase a IS300 from Dinh at Lexus in Latham NY, Dinh was very friendly, courteous and professional. He was extremely helpful. He answered any questions i have and returned phone calls in a timely manner. I'm very happy with his , and the service i received at Lexus. Thank you Dinh for your service. Frank W.
Dinh and the staff at New Country Latham made my car buying experience very easy. Extremely professional!!!
Had the best experience with Dinh in the purchase of my car!!!
Recently Purchased a used Lexus and John Julian was my salesman. He was top notch. After inquiring online, he followed up with me via phone call ready to go within 12 hours with all the info on the vehicle, worked numbers with me via phone and text message. Very fair deal and was at the dealer for an hour total to pick up the vehicle. The vehicle was in great shape and the detail team did a great job. It was on the floor inside with respect to the bad weather and it's new owner, myself. John is an informed ...
Excellent service! Professional, courteous and no surprises!
I recently had the pleasure of purchasing a 2024 Lexus RX350 from George Zarcadoolas at New Country Lexus of Latham. It was a pleasure to work with with George as my sales person, as well as the entire dealership team. I must say, the experience surpassed all my expectations. From the moment I stepped into the dealership, George exuded professionalism and genuine care, making the car-buying journey an absolute delight. He patiently guided me through every facet of the transaction, ensuring that I understood each step thoroughly. He promptly addressed all my queries and concerns, going above and beyond to ensure ...
Dinh and Kyle made for a great car buying experience! They were knowledgeable, helpful, friendly and accommodating. Highly recommended. A++++++++
Dinh and the team at Lexus were phenomenal to work with! Our local dealership would not locate and bring in the color we wanted, I called New Country Lexus and Dinh said they would work to locate what we wanted and had it there within a week. It was worth the 2 hour drive there to work with them. They made the process quick and easy and explained everything! We would absolutely go back and purchase another vehicle from them!
I just purchased a 2021 Lexus GX460 from New Country Lexus of Latham. The customer service was outstanding. Dinh the salesman was super nice and answered all my questions and guided me through the buying process and keeping my informed. Ahsan the finance manager made financing simple with no stress. Jared the general manager met me after the purchased to congratulate me. I highly recommend seeing these guys if you’re in the market for new vehicle at a great price.
This dealership will go above and beyond to get you into the car of you dreams. Moe and Ahsan are consummate professionals - they will be with you every step of the way, listen to what you're looking for, and were never pushy in trying to make a sale. Even after we bought our new TX they were extremely responsive and attentive to make sure we were good to go. We can't recommend this dealer enough and will gladly come back here if we ever need a second car. Thanks Lexus Latham team!!
I had the pleasure of working with Cidalia at New Country Lexus. My previous car had been totaled in a bad accident involving a deer and I was very stressed out with the whole totaling process through insurance and was dreading going through the car buying process due to past experiences at other dealerships. I am BEYOND thankful and grateful with my car buying experience with Cidalia as my sales person and the dealership as a whole. The entire team from the service workers, technology specialists, the team who detailed the car, the finance guys Asam and Kyle, to the ...
Don’t have a lot of vehicles.
Cedalia was amazing! She connected me with the perfect car and Kyle killed it with the pickup. Matt in service was a rockstar and Finance made everything so easy!!! Highly recommend this dealership and I’ll never not own a Lexus! They even knew it was my birthday so Cedalia put a bow on it for pickup!! Awesome people and gorgeous car!!
I had a great experience! Here it is... I used to work at a great dealership years ago and I also know how bad they can be. I had an usual situation with my physical key not working and I submitted a contact form to the Parts department not expecting anyone to respond as that seems to be the norm these days. Not only did they respond, but the General Manager himself called. At first I expected him to try to sell me a new car! It was quite the opposite. Jarod’s only concern was first to be sure ...
Matt Goldberg was phenomenal to work with. I was in no rush to get into a new car and Matt only showed me patience and professionalism as I popped into New Country a handful of times over the last few months. He is knowledgeable, responsive, and made the car buying process enjoyable. Lexus makes a great car and I’m in love with my new one but Matt really made the experience worth bragging about! Kyle, the business manager, who walked me through the final formalities was also pleasant. Thank you Lexus New Country of Latham!
Định was amazing going over my brand new RX350 with all its new technology features. Ahsan was my finance manager and made sure all my questions were answered! Can't say nothing but amazing things about them. Thank you New Country Lexus
I have to say, years ago I didn’t have the best experience with one of the salesman there. I wasn’t planning on going back. I decided to give it another try as I am a Lexus girl through and through. I am so glad I did, Dinh was awesome to work with! Just a genuine guy who was very knowledgeable and did not give me a shred of that sleazy salesman feeling. Even months after I bought the car he’s been so helpful and responsive with any questions I’ve had. He’s the reason I’m ...
Dinh Ngo was terrific. He went out of his way today to help me with some concerns regarding my vehicle. I usually don’t do reviews but this man took the time to help me and explained it to me and made sure I understood it perfectly before I left and he was not even my sales consultant. I highly recommended him to anyone that is looking to get a vehicle. Thank you Dinh
Always a great experience with knowledgeable and friendly people.
Such a wonderful dealership!! Stress free car shopping, incredibly helpful staff. Kudos to Christine and Brendon, and a big thank you to you as well. Lois Shoemaker
At 42, one of the best experiences buying a car at a dealership that I've ever had. New Country Lexus has their pre-owned vehicles priced to sell. The 2017 Prius Prime I purchased was on average listed $3,000 less than other local dealerships. Christine Breunig was a fantastic sales consultant and couldn't have made the process easier! Kyle West made the final purchase seamless and very relaxed, and a shout out to Kyle the delivery specialist (whose last name I don't know). While I was waiting for the car to get registered, Kyle (younger) kept me company, answering my questions ...
The Sales Rep and Financial Consultant treat us like we matter ❤️
Best place to buy a car, no pressure great staff. Go see Peter
Dinh and his team made the process of buying a vehicle very easy answered all my questions and made sure I was informed throughout the whole process. Thank you new country lexus of lathum.
Great experience buying our Lexus NX 350h. Dinh and Kyle were fantastic to work with - very responsive. We shopped around a lot but these guys were above and beyond with their customer service, before, during, and after the sale. No doubt that we will stay with them for our future purchases!
Above and beyond!! Excellent service and very professional. I bought my first Lexus RX 350 Sport last month, and I am more than satisfied with my purchase.
Thanks to Dinh and Kyle I was able to get a great rate on my pre-owned Subaru. They are both great guys who are very helpful and honest. I had a great experience with New Country Lexus!
Matthew Goldberg made my first time Lexus purchase so easy! He was very knowledgeable and patient with all my questions. He did not pressure or sway me in any direction. Thank you to Matthew you for making the purchase enjoyable. Love the car ! Thank you to Kyle in finance also.
New Country Lexus is Upstate New York's only Lexus dealership. Without another option within an hour and a half radius, we're lucky our only Lexus dealership has the best people, providing the best service. My family has purchased two previous vehicles from New Country, and our experience purchasing our third vehicle was seamless. Our thanks to Cidalia for being so helpful and attentive, and helping me find the perfect preowned Lexus from their wide-ranging inventory. We could not recommend Cidalia, Kyle, and New Country more! Best people, best service, and best experience we've had!
I had a great experience. I felt like I was treated with respect when dealing with this location. Thank you !
(Translated by Google) Beautiful services (Original) خدمات جميله
I had the pleasure of working with Cedalia and Kyle. Cedalia with outstanding in their sales department. She was very responsive and efficient. We were from out of state and she made the process so seamless and much less stressful than it could’ve been. And Kyle was outstanding in their business department and made the process as simple as possible. I highly recommend this dealership and especially Cedalia and Kyle
We worked with Cidalia for a trade-in and new car purchase. She was very knowledgeable on Lexus makes and models along with what was coming in. She was also very patient and responsive with our communication. We would definitely recommend working with her to anyone considering a Lexus purchase!
I can’t say enough good things about working with Moe Jehan. He went above and beyond to make a somewhat complicated out of state sale happen. He was a pleasure to deal with and I’m very happy with the car.
I would like to give a shout-out to Dinh and Kyle for assisting me in buying my new NX. Dinh did a fantastic job updating me on the status of the vehicle when it was in transit. Would highly recommend him!
We are looking for a car for my daughter. Sean had kept my info and contacted us for a used car. While this one didn't get us there I am grateful for his efforts. We have gotten cars there before and have been satisfied. Update:we did find a car there today and made a purchase. Moe did a very good job with us. Cannot wait to pick it up. My daughter is so excited!
Dinh & Kyle Appreciate the business, made my car process very smooth and easy people to come across. Both of you were amazing to work with.
Dinh made the whole process make sense and kept me in the loop for the next step of the car buying process from start to finish. Kyle really made the finance part simple and easy to understand. This was a great experience!
Man going to get my first car couldn’t be more easy Dinh and Kyle did everything that had to be done all I had to do was just go pick up my car I couldn’t be more happy for the time you guys put in to make it happen
My 2020 Lexus 350RX was in for a minor repair. Rather than having to wait, I was provided a loaner car. My vehicle was ready within 2 hours. Everyone at New Country Lexus was professional, friendly, and knowledgeable. Raynette, who was my service advisor, is the best when it comes to customer service.
Staff is friendly and approachable.
I would like to take the time to commend Dinh. He made buying my car not only seamless but enjoyable. He is extremely enthusiastic and kind. He made sure to take his time and not rush the process. Highly recommend him for future purchases.