Customer Testimonials

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Google Mar 8, 2023

My 40,000 mile service went well, a little more $$ than I expected!. My service advisor Raynette was exceptional!

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Google Feb 14, 2023

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Google Feb 9, 2023

I was really impressed with my last service appointment here. Raynette and her team took great care of me and my car! I received numerous updates throughout the process and my technician even sent me a video of what was going on. They truly went above and beyond. I’ve been to many Lexus dealerships and this service appointment truly stood out. Thank you!

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Google Feb 8, 2023

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Google Jan 29, 2023

Greatest dealership around

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Google Jan 25, 2023

5 stars for the sales rep in niceness Moe was amazing. 5 stars for the management for handling any little issues after the fact. Had a couple misunderstandings on my part and they fixed the matter even taking a loss on thier part just to make sure I was happy. I just can not ask for more from a dealership. Over and beyond does not explain the service I received. Thank you Moe, Jared, and Crieg for not just a Luxury car but Luxury service as well.

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Google Jan 15, 2023

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Google Dec 30, 2022

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Google Dec 21, 2022

Great experience buying a car here. The staff was great.

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Google Dec 20, 2022

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Google Oct 24, 2022

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Google Sep 9, 2022

The only Lexus dealer in the Albany NY area - modest volume - low inventory

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Google Aug 10, 2022

My visit at this Lexus dealership was great. Taken in on time nd I was able to show Vince the tech assigned what the problem was. He went ahead and completed the repair swiftly. They even shared a video showing what was done. This was a first and very interesting to see and know what was done. kudos! I was back on my way home that same morning. Great experience. Thank you

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Google Aug 10, 2022

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Google Jul 19, 2022

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Google Jun 12, 2022

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Google May 8, 2022

I have never been to a dealer where the people were very welcoming. As soon as I got there I was greeted with smiles and assisted right away! Cedalia was my sales person and she did an amazing job helping me get my first ever brand new car. Ahsan on the other hands was very nice and made thing easy for me. In summary I’ve had such an amazing experience at Lexus at New Country Lantham. I would highly recommend getting your future Lexus car from here!

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Google May 5, 2022

Recently bought a vehicle here. My sales person David was professional in handling the deal, especially with a repair that needed to be done prior to me purchasing. Communication is good and I never felt like I wasn't important. Would do business again!

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Google Apr 20, 2022

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Google Mar 14, 2022

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Google Feb 23, 2022

Very nice people

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Google Dec 22, 2021

Excellent service. Cordial people. They have water, power bars. etc. for customers. And the service is fast.

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Google Nov 24, 2021

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Google Oct 27, 2021

I had an issue with finance department regarding canceling my service contract. Cidalia my salesperson became aware of my issue and took care of it . After weeks back and forth with finance, Cidalia took care of the matter in about an hour. Five stars for Cidalia.

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Google Oct 24, 2021

Kyle West and the rest of the team here are absolutely amazing!!! I highly recommend this dealership 💯

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DealerRater Oct 18, 2021

I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people.

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Google Sep 28, 2021

Dave is very nice personality,he helped me to find the vehicle that I requested,I’m very satisfied and I will definitely highly recommend my clients to David Fletcher

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Google Sep 4, 2021

Tyler the service advisor was awesome!!! Friendly, knowledgeable and efficient.

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DealerRater Sep 1, 2021

Great team very professional takes care of customers very good. I personally recommend Cidalia she is an excellent sales agent went above and beyond to find the car I wanted to every detail. Highly recommended they treat their customers like VIP.

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Google Aug 19, 2021

Customer service was above and beyond.

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Google Aug 4, 2021

William Hunt was super helpful and professional. I was trying to get something change which I assumed might have been a problem but he gave me better suggestions and answered all my questions professionally.

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Google Jul 27, 2021

Great working with Jay in the parts dept.

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Google Jul 23, 2021

Joe Thorne's crew is one of the best I've ever seen, in the service department. These guys really pay attention to detail, and do a wonderful job! If you own a Lexus, this is the place where people really care about your vehicle.

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Google Jul 17, 2021

If dealing with the right people, it can be an easy friendly car buying experience. Ask for Matt in sales extremely friendly and helpful. Also ask for Jennifer as the finance manager for the deal. Very prompt and courteous. Wish I could say the same about the other sales people/managers but can not as I was unable to get replies.

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DealerRater Jul 16, 2021

My experience with this dealership is great and also in the service department Paul and Tyler are nice and helpful keep me up to date and follow up the day after the service.

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DealerRater Jun 26, 2021

The staff at the dealership has always greeted me with enthusiasm and respect and dealt with any problem I arrived with promptly

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DealerRater Jun 23, 2021

Me and wife have one of the greatest experience with salesman Matt at Lexus was fun doing business with you guy thank you Lexus profresional

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Google Jun 11, 2021

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Google Jun 4, 2021

Absolutely SUPERB. Treated my son and I with the UTMOST respect and courtesy. We were there just to test drive cars to get a feeling for them. They did not pressure us in any way shape or form to buy, and our salesman was a TRUE GENTLEMAN in every way. I would definitely go back if I were going to buy a Lexus...:-)

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Google May 27, 2021

I had my sunroof repaired there a couple of years ago.. and recently it sounded like a piece of glass was stuck in the track and stopping it from opening. Even though the warranty was up, they not only offered to look free of charge and see if glass was in the track they could remove- but they offered to pick it up at my house and drop It back off as I had a newborn and toddler at home. They also replaced my key battery that had died- and brought the car back before lunch! Above and beyond customer ...

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Google May 7, 2021

Blown away by the exceptional customer service and friendly staff! Matt Goldberg was professional, helpful, and always in contact. The GM Jared Wilson was the best and worked hard to find me the perfect vehicle! Their staff truly goes above and beyond to provide the best service possible! Would definitely recommend!

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Google May 4, 2021

Very knowledgeable staff Prompt service But the headlight was way too expensive

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Google May 2, 2021

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Google Apr 28, 2021

The service department at NC Lexus of Latham is fantastic! I remember Joe Thorne when he was being trained by Mitchell D'Onofrio at NC Toyota of Saratoga Springs and was delighted to see him now at the Lexus store. The entire team, Tyler, Raynette and Paul are fantastic and committed to customer service and satisfaction. You guys are the best!! Thank you

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DealerRater Apr 9, 2021

Tyler was great and kept me up to date. I have always used this location for all my services and recent recall since this is where I purchased my Lexas.

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Google Mar 9, 2021

Very customer-oriented. Committed to our satisfaction, from Jared Wilson (GM) throughout the entire staff.

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Google Mar 3, 2021

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Google Mar 1, 2021

We had a wonderful experience with this dealership. Dean McMahon is the best car salesperson I've ever worked with. He was so helpful and responsive, and he and the dealership made the purchase process seamless.

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Google Feb 13, 2021

Excellent service ... nice bunch of people to strike a conversation with ... 5 stars in every category ...worked personally with Cidalia ....has the customer in mind all the time

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DealerRater Jan 25, 2021

I have been patronizing this dealership since 2005. They performed the recommended maintenance service on a 2005 430 Lexus, a 2008 460 Lexus, and presently, a 2013 Lexus Gs with 115,000 miles. they are still my service center of choice because of excellent service and great Service Advisors like Paul Tonic.

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Google Jan 16, 2021

Great dealership and a great GM.

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Google Jan 1, 2021

We have a 2016 Lexus Rxh 450with 106,000 miles. Best car we ever owned. New Country Lexus has serviced the car till now. She still runs like a new car. No squeaking or sagging. The wind shield wiper got loose during the last 2 foot storm. Took it in without an appointment, and the tech fixed it without waiting. Great Car, Great service at New Country Lexus

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Google Dec 21, 2020

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Google Dec 10, 2020

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DealerRater Nov 28, 2020

Finally a luxury car purchase experience that felt like a luxury car purchase. So many dealerships are staffed with low energy, surprisingly unpleasant people—especially BMW and Mercedes, both of whom we visited. That’s why this pleasant, knowledgeable and thoughtful group of professionals felt so different. It made it so easy to leave BMW and Mercedes behind and make the move to Lexus. The quality of the car is superb to be sure, but the quality of service seems equally superior to any of their competitors.

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Google Nov 28, 2020

Always helpful and professional and they get the job done. Love the loaner cars!

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Google Nov 28, 2020

Best in town! Wonderful staff and service start to finish!

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Google Oct 30, 2020

Always great customer service!

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DealerRater Oct 26, 2020

Service was excellent. They go above and beyond to be helpful and respectful as well as their sales reps and general manager. Second lease we have had with this dealership and have never been dissatisfied

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Google Oct 9, 2020

Great people great service

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Google Oct 8, 2020

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Google Oct 4, 2020

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Google Sep 18, 2020

Great follow on from customer support and management team!

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Google Sep 3, 2020

Great place to do buisness

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Google Sep 1, 2020

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Google Aug 30, 2020

we purchased a new lexus this past week. We needed to get the car as we were going on vacation. They didn't have the vehicle we wanted but they found one in Long Island and worked out a dealer trade to get the vehicle. The other dealership was going to deliver the vehicle but dropped the ball and didn't deliver the car. The General manage of the Latham store Jared Wilson knew we were leaving on vacation soon and he got one of his drivers to go to long island and pick up the vehicle and he had ...

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DealerRater Jul 29, 2020

Paul was great in the Service Department. He answered all my questions and had me in and out in a timely manner for my inspection. A real gentleman!

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Google Jul 22, 2020

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Google Jul 1, 2020

Kyle was wonderful! He made the purchase of my vehicle seamless. When I picked the car up, the New Country Lexus team was accommodating, friendly, and efficient. Couldn't have asked for a better transaction. Thank you!

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Google Jun 4, 2020

expensive

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Google May 23, 2020

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Google Apr 17, 2020

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DealerRater Apr 8, 2020

After my car was towed to New Country Lexus, they diagnosed my vehicle and recommended I replace my worn out battery with a new one. After quoting me the cost I gave them the ok. They called when they had finished the repairs and informed me that I could pick up the vehicle. Since the Covid19 lockdown was still on in NYS I asked Tyler Morgia who was my service rep if someone could drive the car to my home since I am a senior citizen and was concerned about the ongoing virus threat. He agreed that they could. It ...

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DealerRater Apr 8, 2020

Scheduling was easy, as were the delivery of the vehicle. Maintenance was completed on time and reasonably priced. I would return to this dealership again for vehicle maintenance.

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Google Apr 3, 2020

Excellent, outstanding service. Thank you everyone .

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Google Mar 15, 2020

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DealerRater Feb 28, 2020

I’m very satisfied for the service, waiting time a bit long for maintenance but it worthy, Tyler explained what did I need for my car service,price is reasonable,I’m very happy! Many Thanks Tyler !

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DealerRater Feb 28, 2020

Great job, loaner available, greeted immediately, explained service, work completed as promised, Raynette did a superb job. Would recommend, appreciated the professionalism and personal attention

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Google Feb 23, 2020

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Google Feb 19, 2020

Thank You so much ! From start to finish, I was treated with Great respect, kindness, understanding & compassion. Regardless of my complications, financial statis & older car being serviced. In fact everyone I met there were all those things too. All of which meant so much to me. Professional & Trusting repair work & care was provided to my Great satisfaction. The comfort & ammenities in waiting area, Best I've ever seen. My car even got cleaned/detailed without even asking. But most important the Trust, expertise, kindness & compassion touched me and I'll never forget, Thank You !

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Google Feb 18, 2020

Excellent service department. Paul Tonic (Service Advisor) is very professional, considerate and takes awesome care of his customers. Over the last five years, my wife and I have bought two certified pre-owned vehicles from New Country Lexus of Latham and have been bringing them back for service ever since. This is the best vehicle service experience you can get.

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Google Feb 14, 2020

Cidalia was awesome when it came to helping me buy my dream LS460. I never thought buying a car could be so simple until I ended up walking into Lexus of Latham. Jared and Craig were super professional and made sure I was comfortable throughout the whole process. Highly recommend asking for Cidalia when you get there!!! -Spiro

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Google Feb 5, 2020

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Google Jan 25, 2020

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Google Jan 23, 2020

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Google Jan 20, 2020

As always everything was perfect

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DealerRater Jan 15, 2020

The service was well explained and done. PAUL was human and very attentive and I strongly recommend the dealership to hire more people like him

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DealerRater Jan 15, 2020

Jared the GM and crew are phenomenal people to do business with. They really go above and beyond not only in sales with fantastic deals and extensive knowledge but also in their service department where everyone excels and works together to get the job done quickly.

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Google Jan 15, 2020

My family has leased many cars from them. An Excellent dealership both sales & service.

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DealerRater Jan 13, 2020

Paul in service is awesome, so helpful everytime I bring my car in. The SALES MGR sold me a warranty and told me it covered things IT DID NOT. I also stressed I had HIGH MILES as I drive a lot for work, and he kept insisting I had 3 years coverage. NOPE, I have about 11 months !! Tried to get work done that I thought was covered, it was NOT. Paul tried to help me out a lot with this too. I will never buy a car from THIS PARTICULAR DEALER AGAIN.. I would trust Paul with my car though!

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DealerRater Dec 30, 2019

Since this was my first 5000 mile check they only had to do an over check which went quickly and even washed my car! Thank you!

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Google Dec 29, 2019

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DealerRater Dec 28, 2019

Very friendly and responsive. Great setting up with loaner car so I can run errands while my car is being serviced. The whole dealership is always clean and well presented.

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DealerRater Dec 12, 2019

The service dept here is completely professional courteous and ready to help. Service was completed on time and in a timely manner was in and out of there before I knew it. I will definitely be returning to this dealership for any work I might need done.

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DealerRater Dec 12, 2019

was pleased with my service at new country...40000 miles service ,brake inspected, tires, recall done and vehicle cleaned, no complains. Raynette was pleasant to deal with.

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Google Dec 5, 2019

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Google Nov 30, 2019

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Google Nov 23, 2019

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DealerRater Nov 22, 2019

Very friendly and helpful. Excellent work and quick service! Would always go back. Very helpful technicians. Informative and polite. Very kind and helpful . Thank you!

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DealerRater Nov 21, 2019

This dealership offers great service with very friendly technicians. My car was service quickly with no unexpected issues. They stand behind their work and even give you back a clean car

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